Returns and Exchanges
What is Malaya Organic’s return policy?
Due to the nature of our products, we cannot accept returns. If for any reason you are unsatisfied with your purchase, unused and unopened product can be exchanged for another item of your choice or a store credit within 14 days of receipt. We will be happy to accept most unused merchandise for an exchange or store credit. Unfortunately and without exception, we cannot accept returns on used or opened items – as we guarantee the purity, freshness, and authenticity of the products we sell. Certain personal items as well as Clearance and special sale items (percentage off discounts, promotions), are considered final sales.
How do I return an unused item to Malaya Organics?
If you need to return an item, simply send us a request to return the merchandise via email at firstname.lastname@example.org. Be sure to include your order number and tell us which items you wish to return. When we approve your request, we will notify you via email or on the phone and you will be issued a Return Authorization Number. You may then send us the merchandise which is unopened, unused and in saleable condition, along with your Return Authorization Number. Please note: Do not send merchandise in a padded envelope or other non-sturdy package – if we receive the product(s) back damaged – we cannot refund you. The item(s) must arrive back to our warehouse in perfect saleable condition. We recommend that you insure the package as well – as we cannot be responsible for items that break in transit or are lost or missing. Once we receive your returned merchandise, we will promptly issue a store credit or send you an exchange item. Shipping costs are not refunded unless the return is due to a Malaya Organics error. We ask that you specify the reason for your return in the email or phone call, as we love to learn how to serve you better!
How do you handle returns when I received a free gift with purchase?
If you received a free gift with purchase and your order no longer qualifies when you return an item, the free gift must be returned unused or its value will be deducted from your refund.
Can I exchange or get a refund on a free gift that I received using a Coupon Code?
When a Coupon Code provides a free gift, the free gift is not eligible for exchange or refund. If the Coupon Code was only valid when meeting specific requirements and your order no longer qualifies when you return an item, the free gift must be returned unused or its value will be deducted from your refund.